Frequently Asked Questions

What are your terms and conditions?

Good question. Here's a link to our complete terms and conditions.

Does Sun offer a Military Discount?

Unfortunately, we do not offer a Military Discount at this time.

Can Sun sponsor me, my team, or my event?

We are always stoked to get to know riders who are as passionate about Sun as we are. Your local retailer is the best resource if you are interested in getting support. You can also regularly check our social media channels for any ambassador or spon

How do I become a Sun Bicycles Retailer

Sun Bicycles is distributed exclusively through J&B Importers to our nationwide network of authorized specialty retailers, i.e., Bike Shops. The first step to becoming a Sun Bicycles retailer is establishing a wholesale account with J&B Importers. Ch

Unicycle Sizing

Unicycle size details. What does Cut mean? All 20", 24", 26", and 29" unicycles come stock with a 300mm long seatpost which can be cut down to achieve the lower minimum seat-to-pedal and minimum seat-to-ground measurements listed in the chart above

Are Sun bicycles available in other countries?

Sun Bicycles are currently only available in North America.

How to find and read the serial number on your bicycle

Serial Number Format. Serial Number Location. The serial number on your Sun bicycle or trike is permanently stamped on the frame. Record Your Serial Number. Recording the serial number of your bicycle is a good idea for several reasons:. 1. Theft Pr

Guidelines for E-bike Battery Charging, Storage, & Transport

Proper charging and storage are essential for maintaining the health and longevity of an electric bicycle (e-Bike) battery. Here are some best practices to follow:. Charging Practices. 1. Use the Correct Charger: Always use the charger that comes wi

Where can I buy touch-up paint

Unfortunately, we've had to discontinue offering touch-up paint for our bicycles due to the complexities of import regulations and the product's short shelf life, posing challenges in maintaining a consistent supply. However, your best option now is

Can I buy decals for my Sun bicycle?

The decals on all Sun trikes and bicycles are applied before the final clear coat during painting. This method ensures seamless integration with the bike's frame, enhancing its appearance and durability. However, because of this integration, replacin

Which car rack is compatible with my Sun Trike?

We suggest the Sunlite HRT-100 hitch rack for the following trike models:. TRADITIONAL 24. TRADITIONAL 24 7 SPEED. TRADITIONAL 20. E350 ELECTRIC TRIKE. BAJA TRIKE. ATLAS TRANSIT. ATLAS CARGO 24. Sunlite car racks can be purchased from your local Sun

Do you have parts available for discontinued models?

We carry an assortment of replacement parts for our bikes and trikes, but if your model is more than five years old, we may not have original equipment parts available. Please check with your local bike shop for availability. They can recommend a sim

Can I order from Sun Bicycles directly?

Unfortunately, we do not have a direct-to-consumer sales platform. Purchase of Sun Bicycles product can be made through one of our Sun Bicycles retailers throughout the US. You can click here for shops in your area.

Can I replace the western saddle on my Traditional trike model?

Yes but with a few steps. You’ll need to remove the saddle supports and western saddle which will leave you with a standard straight seat post. This will allow you to install a saddle with rails of your choosing with the use of a straight post saddle

Is there a longer seat post and saddle support for the Traditional 24 model?

Yes, we offer an extra long seat post and saddle support option for taller riders. These can be purchased and installed by your local Sun retailer.

I purchased a single speed model but want to add gearing. What are my options?

We offer 3-speed and 5-speed internal gearing kits and a 7-speed external option. These kits can be purchased and installed by your local Sun retailer.

I want to make my bike or trike electric, do you offer an e-bike/e-trike kit?

Our standard bikes and trikes are not designed for electric-powered motors; if you add one to any of our bikes or trikes, it will void the Sun Bicycles warranty. That said, if you are intent on this idea, Ebikekit.com sells electric motor kits, and t

Recycling E-Bike Batteries

Sun Bicycles is proud to be a member of the first industry-wide e-bike battery recycling program administered by Call2Recycle—the largest and most reliable battery recycling program in the U.S. PeopleForBikes, a national bicycling advocacy organizati

Can I purchase replacement keys for my E350 trike?

Replacement keys for this model will be available through Sun Bicycles retailers. There will be 4-digit code etched into the key hole face of your trike your local Sun retailer will use to order replacement keys for you.

mBike Mobile App

The Sun E350 and the Sun Seeker E-ECO TAD offer a companion app for mobile devices. This app is available for both IOS and Android devices and can be downloaded from the Google Play or Apple App Store. Download the App. How it works. The app pairs vi

Why is my e-bike battery shutting off

There are several reasons why your e-bike battery might shut off while riding. Here are some common issues and troubleshooting steps:. 1. Temperature. 2. Overloading. 3. Voltage Sag. 4. Loose Connections. 5. Battery Health and Age. 6. Battery Managem